In a difficult economic environment businesses need to get the most from their staff and Inspiring someone to be their best and managing performance is no easy task.

Just how do you manage for optimum performance and how do you create a motivating environment that encourages people to go beyond their best?

Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop and performance appraisals involve all these activities.

This course will enable delegates to understand and get the most from performance management processes

Who is this course for?

Managers, supervisors, HR officers and anyone with responsibility for managing staff


The Value of Performance Management

  • Defining performance management – what it is and why it matters
  • The benefits of effective performance management
  • Exploring your role as a performance manager and how to get the best from others
  • Setting clear expectations, SMART and behavioural objectives

Managing and Motivating for Individual Performance

·        The link between motivation and performance including practical approaches for managing differing performance levels

  • Identifying your personal leadership and coaching style
  • Improving and developing performance
  • Praising and celebrating good performance
  • The performance coach – spotting opportunities and keeping it informal and positive
  • Monitoring and evaluating performance (gathering performance data and evidence)
  • Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance
  • Encouraging self-appraisal and review

Managing Under-Performers

  • Identifying what constitutes poor performance
  • Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership
  • Understand disciplinary and grievance procedures


Managing Performance

Managing Performance

Principles of effective appraisals

  • Performance management, the tools and their benefits
  • Principles of effective performance appraisal discussions
  • Organisations performance appraisal process

The appraisal meeting

  • Structuring and introducing the appraisal meeting
  • Identifying the key skills needed
  • Evidencing performance

Performance appraisal documentation and follow up

  • Reviewing internal performance appraisal documentation
  • Providing follow up to the appraisal and frequency
  • Preparing for the performance appraisal meeting

Review and next steps

  • Review of learning and action planning

If you would you like to book a course or learn more about this course please contact Client Marketing on 0113 208 9249 or